Paying for something that doesn’t work

[Shauna1999]

For weeks now my WiFi connection will drop I do what it says on the app and still nothing. Then I get 4 engineers all together and openreach out and still nothing has changed. So they send me a boost and guess what nothing so I'm paying sky for something I don't even get. 

when it's on anyway the speed is slow and it says on for a good 20 minutes till the connection light flash's amber 

[Tom-W19]

Hi @Shauna1999 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Shauna1999 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Angelika3]

Openreach doesn't work

[Daniel0210]

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@Angelika3 wrote:

Openreach doesn't work

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@Angelika3 

You'll have to enlighten us as to what you mean.