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Discussion topic: Password wrong

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This message was authored by: Mark856

Password wrong

I can't log onto my phone it says the sky password is not correct 

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This message was authored by: caesarome

Re: Password wrong

Posted by a Superuser, not a Sky employee. Find out more

@Mark856 
If you are seeing an error about entering the wrong Wifi password then make sure you are not getting a 1 and l or a 0 and O muddled as it is quite easy to do this. It must also be entered as shown on the hub itself so use upper case letting if required.

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This message was authored by: NB202

Re: Password wrong

This is exactly the same for me just now and tv and Alexa are not connected to WiFi. Rebooted hub and completed broadband service check and it says it is all fine but it's not? 

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