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Discussion topic: Password not accepted

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This message was authored by: JM45

Message posted on ‎06 Feb 2025 02:32 PM

Password not accepted

just got a new hub but my computer  wont accept the password.

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎06 Feb 2025 04:12 PM

Re: Password not accepted

Posted by a Superuser, not a Sky employee. Find out more

Hi @JM45 

What computer make & model is it? 

Its possible your device doesnt support WPA3 encyrption so you'd have to lower it to WPA2 in the router settings

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: caesarome

Message posted on ‎06 Feb 2025 04:34 PM

Re: Password not accepted

Posted by a Superuser, not a Sky employee. Find out more
@JM45 wrote:

wont accept the password.

Are you entering the password as it is printed on the card that came with your new hub ?

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