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Discussion topic: Password help

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This message was authored by Lynne07 This message was authored by: Lynne07

Password help

I cant get onto WiFi with my computer. It wont accept the password

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This message was authored by jamesn123 This message was authored by: jamesn123

Re: Password help

Posted by a Superuser, not a Sky employee. Find out more

@Lynne07 

It may sound silly but are you sure you are typing it correctly with the correct upper & lower case?

Are other devices connecting okay with the same password?

Have you tried holding the reset button on the rear of the hub for 30 seconds?

 

Could you also please tell us what computer you have & what version of OS it is?

Also please upload a screenshot of the error you see.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by les1940 This message was authored by: les1940

Re: Password help

help

have upgrade to sky broadband and need to input password for tv

how do i  access upper case letters?

thanks

This message was authored by GD1 This message was authored by: GD1

Re: Password help

Posted by a Superuser, not a Sky employee. Find out more

@les1940 This isn't a broadband issue,  you need to read the TV manual on how to input text on the device inbuilt keyboard.

 

Normally the Up arrow on the keyboard gives Capital letters.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.

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