I'm paying for part fibre on Superfast, but Openreach hadn't done the fibre connection. According to Openreach, part fibre is now available, but they say it has to go through sky, who do I contact to get this switched over? The sky website is not helpful
Posted by a Superuser, not a Sky employee. Find out more
@nicola+Bullock You just have to call the standard customer service number
These are the current methods for contacting Sky…
▪️call by dialling 150 (free) from either a Sky Talk landline or a Sky mobile.
Calls to Sky will start automated which may offer you the online help route (see below) or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
Note: if your services are restricted due to a missed payment phone contact is unlikely to work.
▪️online help via this link https://www.sky.com/help If necessary a number may be visible at the end of the correct help flow.
▪️ Sky Assistant is also available at the top of sky.com/help for most service issues and gives you 24/7 help and a quick response. It will provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.
▪️Social Media You can also get in touch with Sky via the messaging services on: Facebook or Instagram (links at the bottom of the forum page).
Note If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.
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Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Posted by a Superuser, not a Sky employee. Find out more
@nicola+Bullock wrote: I'm paying for part fibre on Superfast, but Openreach hadn't done the fibre connection.
'part fibre' (FTTC) doesn't have an optical connection into the property: the section from the local cabinet to the subscription address uses the copper phone pair.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
