Discussion topic: Painfully slow broadband

This message was authored by Deehib This message was authored by: Deehib

Painfully slow broadband

My super fast broadband is anything but. Even though I've run the checks and they say it's fine, it's not! I have had to ' forget the network' to get back to using my EE phone signal just to be able to run the tests as the sky broadband connection is incredibly slow. It also says 'weak security' which I didn't expect. 
as it's impossible to speak to a human, can sky PLEASE get into this asap as I'm seriously regretting moving from BT


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This message was authored by GD1 This message was authored by: GD1

Re: Painfully slow broadband

Posted by a Superuser, not a Sky employee. Find out more

@Deehib   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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