PON red light

[RichmondWalker]

I have Sky installed yesterday. Woke up this morning and the PON light is red and I have Internet. I am told I can't get an engineer until Monday. Less than 24 hours into the Sky experience, and already having issues. I run a business from home and depend on reliable Internet for my work. A rubbish experience so far. 

[JimM1]

@RichmondWalker Why, you posted that you have internet, unless that statement is wrong!

[RichmondWalker]

That was a mistake. Clearly. I have no Internet less than 24 hours after installation.

[JimM1]

@RichmondWalker Have you tried switching off the ONT for five minutes to reset, Existing ONT, ISP swap over, Nothing in your post to work with?

[Anonymous]

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@RichmondWalker wrote:

I have Sky installed yesterday. Woke up this morning and the PON light is red and I have Internet. I am told I can't get an engineer until Monday. Less than 24 hours into the Sky experience, and already having issues. I run a business from home and depend on reliable Internet for my work. A rubbish experience so far. 

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Perhaps you shouldn't rely on a domestic broadband service to run a business!

As you're finding, domestic subscriptions have their limitations when it comes to service times

[Anonymous]

In fact, with most ISP’s, running a business on a domestic contract is a breach of the T’s & C’s so it might be an idea to keep quiet on that one.

JimM1’s idea is a good one.  A red PON is a logical fault rather than a physical fault, so a reboot might be all that’s needed.

[RichmondWalker]

When i say running a business, I mean working from home, and highly dependent on a reliable connection. .Just a turn of phrase. Thanks for the technical advice. Will keep trying.

[RichmondWalker]

I work from home, and need reliable Internet

To be precise. 

[JimM1]

@RichmondWalker Your to late now, your first post is what all will believe, and working from home does just not cut it in the eyes of any ISP.

[RichmondWalker]

I don't really understand your point. I think I am allowed to wfh, but its a red herring issue. I have an engineer booked and I guess I will have to wait. Thank you for trying to help.

[Chrisee]

@RichmondWalker although contractually your use of a Sky broadband is  for the personal use of you and your household Sky take a relaxed view and are very well aware that a significant number of their customers work from home. However the main impact is domestic lines have an Openreach SLA of repairs within 2 full working days from report. So a fault reported today Friday is only overdue by next Wednesday which comescas a surprise to many customers who use their lines for business 

This is the same for any ISP selling Openreach domestic connections. Openreach have better SLAs for business lines but oddly these cost a lot more.

[RichmondWalker]

Thank you. Very clear.