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Discussion topic: Overheated phone. Works fine but can't connect to the WiFi?

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This message was authored by LJRICHES10 This message was authored by: LJRICHES10

Overheated phone. Works fine but can't connect to the WiFi?

Left my phone in the car and came back to an overheating warning. Phone works fine but the only thing I can't connect to is the WiFi. Tried forgetting the hub & reconnecting, unplugged & plugged back in but nothing, any ideas why the hub has locked me out?
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Overheated phone. Works fine but can't connect to the WiFi?

Posted by a Superuser, not a Sky employee. Find out more

@LJRICHES10 very unlikely to be an issue with the hub if other devices connect normally. Depending on the degree of over heating your phone could have been damaged but let's hope not. Try telling the phone to forget the Sky connection then do a full re-start of the phone so it reboots fully which should lear its memory. Once restarted add the Sky connection again. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by Highlinder This message was authored by: Highlinder

Re: Overheated phone. Works fine but can't connect to the WiFi?

Posted by a Superuser, not a Sky employee. Find out more

@LJRICHES10  To rule out that there could be damage to the phone have you tried to log on to another Wi-Fi that you have to type in the password to see if it will connect to that.

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LJRICHES10
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This message was authored by LJRICHES10 This message was authored by: LJRICHES10

Re: Overheated phone. Works fine but can't connect to the WiFi?

Yes. It works fine with other wifis

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