Over payment looking for refund

[Daisy71]

Paid twice on bill, one manual and then it took direct debit next day. I'm looking for refund please thank you 🙏 

[Daniel0210 · Accepted solution]

@Daisy71 

The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid.

This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, contact Sky who can arrange a refund within the standard 3-5 working days.

[caesarome]

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@Daisy71 wrote:

Paid twice on bill, one manual 

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This is where you have gone wrong as you do not need to make manual payments.