Returned Equipment

[Rehan1234]

Returned equipment a while ago and I am receiving emails from Sky that the equipment hasn't been returned. Although I did get an email from them right after returning the equipment to thank me for returning and assuring that the equipment is with their courier. I had a recent email saying they will take a legal action if I don't pay the unreturned equipment charges. Could anyone help with that? I really have no idea what's going on with them.

[Daniel0210]

@Rehan1234 

Unfortunately this is quite common. Have you kept your proof of posting / tracking information / that email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking quite a few weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option hasn't been available since the summer and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[Rehan1234]

Thank you for the reply. I only have the email I got from them, unfortunately I got rid of the receipt I received from royal mail when dropping off the equipment, thought I wouldn't need it. So would the email be valid as a proof? 

[Daniel0210]

@Rehan1234 

It should do. Contract Sky in the morning.