Outage since yesterday

[Gggjones]

So there's been an outage in my area since the 5th August. 

I keep checking the app and it just advises up to 2 days.

Any idea when this will be fixed?

[Daniel0210 · Accepted solution]

This is mainly a customer helps customer forum @Gggjones so you’re not talking to Sky Customer Services on here.

If it's still down tomorrow give Sky a call and report your issue. This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.

[Gggjones]

@Daniel0210 

Thank you for letting me know.

It went off around 10pm last night and it's been off since, so will contact them tomorrow evening.