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Discussion topic: Outage outrage

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Avatar for Shadowmanroller
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This message was authored by: Shadowmanroller

Message posted on ‎10 Jul 2024 09:43 AM

Outage outrage

So twelve days after our broadband went down a new engineer fixed it and told us the connection had been human error disconnecting us at the terminal by accident - is there compensation as we had to but over £50 worth of data which would normally bone over Wi-Fi and my wife who is no polar has suffere badly 

 Mr Angry 

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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎10 Jul 2024 09:59 AM

Re: Outage outrage

Posted by a Superuser, not a Sky employee. Find out more

@Shadowmanroller 

 

https://www.sky.com/help/articles/auto-compensation 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Superuser
This message was authored by: caesarome

Message posted on ‎10 Jul 2024 10:00 AM

Re: Outage outrage

Posted by a Superuser, not a Sky employee. Find out more

@Shadowmanroller 

This link explains the compensation scheme:

 

https://www.sky.com/help/articles/auto-compensation

 

Sky will work out what you pay for 12 days and will apply a credit to your account to cover this so if they haven't applied this credit after 30 days then you will need to contact them about it.

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