10 Jul 2024 09:43 AM
So twelve days after our broadband went down a new engineer fixed it and told us the connection had been human error disconnecting us at the terminal by accident - is there compensation as we had to but over £50 worth of data which would normally bone over Wi-Fi and my wife who is no polar has suffere badly
Mr Angry
10 Jul 2024 09:59 AM
Posted by a Superuser, not a Sky employee. Find out more
https://www.sky.com/help/articles/auto-compensation
10 Jul 2024 10:00 AM
Posted by a Superuser, not a Sky employee. Find out moreThis link explains the compensation scheme:
https://www.sky.com/help/articles/auto-compensation
Sky will work out what you pay for 12 days and will apply a credit to your account to cover this so if they haven't applied this credit after 30 days then you will need to contact them about it.
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