Outage in my area

[Andrew6666]

There is no connection and it says outage in my area then it says may take 2 days and it better not as service is dear enough without losing out on 2 days 

[caesarome · Accepted solution]

@Andrew6666 

If there is an outage in your area then it will be Openreacch that are tasked to fix it and usually they aim to fix such issues within a few working days.

You might qualify for broadband compensation:

https://www.sky.com/help/articles/auto-compensation

[TimmyBGood]

@Andrew6666 

Two working days (not weekends or Bank Holidays) starting the following working day morning is the Openreach target time to fix domestic broadband issues: they report to Ofcom that they meet this target for around 85% of faults.