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Message posted on ‎27 Mar 2025 10:58 PM

Outage in my area

There is no connection and it says outage in my area then it says may take 2 days and it better not as service is dear enough without losing out on 2 days 

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Message posted on ‎28 Mar 2025 05:49 AM

Re: Outage in my area

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@Andrew6666 

If there is an outage in your area then it will be Openreacch that are tasked to fix it and usually they aim to fix such issues within a few working days.

 

You might qualify for broadband compensation:

 

https://www.sky.com/help/articles/auto-compensation

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Avatar for caesarome
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This message was authored by: caesarome Answer

Message posted on ‎28 Mar 2025 05:49 AM

Re: Outage in my area

Posted by a Superuser, not a Sky employee. Find out more

@Andrew6666 

If there is an outage in your area then it will be Openreacch that are tasked to fix it and usually they aim to fix such issues within a few working days.

 

You might qualify for broadband compensation:

 

https://www.sky.com/help/articles/auto-compensation

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If you need help please provide as much information as you can
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Message posted on ‎28 Mar 2025 07:41 AM - last edited: ‎28 Mar 2025 07:43 AM

Re: Outage in my area

Posted by a Superuser, not a Sky employee. Find out more

@Andrew6666 

 

Two working days (not weekends or Bank Holidays) starting the following working day morning is the Openreach target time to fix domestic broadband issues: they report to Ofcom that they meet this target for around 85% of faults.  

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