Outage in Twickenham 23rd Oct

[lsomers]

Is it possible to get a status update on broadband outage in Twickenham? Service checker says there's an "outage in the area" but no status updates as yet. It's been over 24 hours currently. 

[Daniel0210 · Accepted solution]

@lsomers 

No one here will know. You aren’t communicating with Sky by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Sky normally quote 2 WORKING DAYS as a potential fix time. This is the service level agreement in the UK between ISPs and Openreach for fixing a fault as Openreach claim to be successful within that timeframe in 85+% of cases. I'm not sure if City Fibre commit to that agreement.