Outage for 4th time

[Chriscot]

There was an outage with My Sky broadband on Saturday @ 10am & was connected in the morning. Same thing on Saturday night resumed in morning also on Sunday same issue. It has now gone off once again have followed instructions replugging wires and rebooting router still not working. What is going on please does anyone know or can help? 

[Daniel0210]

@Chriscot 

Have you rung Sky to reports these events?

If you haven’t done it already use this link to check to see if there are any broadband problems or outages nearby.
https://www.sky.com/servicechecker
This should determine if there's an identified fault perhaps affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.