Outage Wigan

[RJW17]

Outage in Wigan?

Sky have acknowledged this and says it may take up to two days to fix!

What sort of Micky mouse outfit are you running?

[daveNOS]

@RJW17 2 days is about right, its Openreach who own and maintain the network and they have a support level target of 2 working days after the fault is reported to fix it, sometime it can take longer.

If you expect quicker repairs you will have to take out a business level subscription that offers that and it will be significanlty more than what Sky or other domestic service providers charge.

[cookiemonsteruk]

@RJW17 

Sky and other isp's are dependent on openreach reponse times which ofcom has 2 working days before compensation is due 

[Daniel0210]

@RJW17 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).