@Down5y7 You can't "chase" an outage repiar as the fault could be anywhere on the network, if Sky are already aware then the SLA for a fault resolution is 2 working days from being reported to Sky, this does not include weekends.
If it goes on longer you may be entitled to auto compansation as detailed here https://www.sky.com/help/articles/auto-compensation
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
