Our service keeps “pausing”

[Ali15]

Hi

although I've done a test on our broadband and it said the service is good. The signal keeps freezing or pausing and then keep having to restart 

Why is this happening? 

kind regards 

Alison Peacock

[caesarome]

@Ali15 

Do your devices show a weak signal to your wifi connection ?

[Ali15]

No ? 

[Chrisee]

@Ali15 look at the lights on the Sky hub the next time you get one of these pauses (https://www.sky.com/help/articles/hub-lights-explained-start) if tgey show the connection is dropping give Sky a call as although the online servicecchecker is not showing a drop thst is because of how it works as it takes up to an hour before it picks up a dropped line. Whether Sky can get anything done about the drops will depend on how nanybthere arexand how long they have been going on as thecautomatic systems should becworking to stabilise your line and Openreach only send out engineersxwhen thst has not worked.

If the lights remain unchanged it is likely to be a WiFi issue.

[Ameldan]

I am having the same issue on Sky fibre - the internet briely pauses - web pages take too long and time out and a Minecraft server Im running is causing Java connection resets on clinets. This is NOT WiFi all pc's are on a Cat5e connection and report full speed on speedtesters. An internet testing site showed brief but regular ping spikes. This is a real pain since my work PC is also timing out a mainframe connection.

This has only just started - no longer than 2 weeks up to now I had 2 years of zero issues. Has Sky rolled out an update recently?