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Discussion topic: Our Open Reach Cable has snapped

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Avatar for Jon+Lawrence
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This message was authored by: Jon+Lawrence

Message posted on ‎11 Aug 2026 10:11 AM

Our Open Reach Cable has snapped

Our open reach cable has snapped and as a reult we have no WIFI or internet

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎11 Aug 2026 10:13 AM

Re: Our Open Reach Cable has snapped

Posted by a Superuser, not a Sky employee. Find out more

@Jon+Lawrence 

If this cable is outside of your property, if it is try running this line test:

 

https://www.sky.com/help/articles/broadband-diagnostic-start

 

If it finds this issue it should ask to to book an engineer repair.

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Avatar for 2muchTV
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This message was authored by: 2muchTV

Message posted on ‎11 Aug 2026 10:13 AM

Re: Our Open Reach Cable has snapped

You will need to contact Sky using a mobile phone or other. 

 

This is a public forum and you are not directly contacting Sky here.

 

Best of luck

Former Sky HD+, Q and Stream customer
Now TV Sports + Entertainment + Cinema + Ultra Boost @ £31 pm (till October 2026)
2 x FTTP lines: Digi £15 pm 900/900 & Aquiss £36pm 80/20
Connected in dual WAN to 3 x Asus XT9 mesh & 2 x Asus RT-AC58U
65" Samsung S92C OLED TV
6 other streaming TVs
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