Ordered sky broadband

[Bobby91]

Hi, 

I have ordered sky broadband it's supposed to be activated on 23/10/2026. I have not received the box and I have not got a skyid. 

all I received was a confirmation of the order and I am not able to track my order. Anyone know how this works?

[caesarome]

@Bobby91 

The Sky hub should arrive a day so before your activation date ?

Do you know your account number because if you do you can set up an ID and link it to your broadband one.

[Daniel0210]

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@Bobby91 wrote:

it's supposed to be activated on 23/10/2026. I have not received the box 

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@Bobby91 
If you are new to the forum, or this is your first post, then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Hubs for new activations are normally dispatched via Royal Mail to arrive a few days prior to your 'confirmed activation date'.

Once it has been dispatched you should be able to track it through Royal Mail. The postman/woman will usually leave it hidden if no one is in. You shouldn't need to sign for it.

They should also pop a card through the letterbox telling you where it was left and the tracking should show some information on it too.