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Discussion topic: Ordered a new connection 4 days ago engineer hasnt turned up

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This message was authored by: Tasha58

Message posted on ‎16 Mar 2025 08:45 PM

Ordered a new connection 4 days ago engineer hasnt turned up

I ordered a new connection 4 days was meant to have an engineer visit today noone turned up how do I cancel please 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎16 Mar 2025 09:35 PM

Re: Ordered a new connection 4 days ago engineer hasnt turned up

Posted by a Superuser, not a Sky employee. Find out more

@Tasha58  New broadband connections take a minimum of 10 workimg days from placing an order, did you receive confirmation that your broadband service would go live as it's very unusual to have egineers turn up on a Sunday to connect your broadband service

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: caesarome

Message posted on ‎16 Mar 2025 10:02 PM

Re: Ordered a new connection 4 days ago engineer hasnt turned up

Posted by a Superuser, not a Sky employee. Find out more

@Tasha58 

What shows here regarding your order:

 

https://www.sky.com/ordertracking

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