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Discussion topic: Order Tracking not showing in MySky

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OhYesItsBex
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This message was authored by OhYesItsBex This message was authored by: OhYesItsBex

Order Tracking not showing in MySky

‎01 May 2024 10:05 PM

I placed an order which I then cancelled as I'd entered the wrong address. I then replaced the order using the same email to the correct address but the second order isn't showing in tracking and I need to re-arrange the engineer appointment. 

Any help would be immensely appreciated! Thanks!

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: Order Tracking not showing in MySky

‎01 May 2024 10:39 PM

Posted by a Superuser, not a Sky employee. Find out more

If you placed this new order today I would give it 24 hours as hopefully the system should then catchup. If it doesn't and you still don't see anything then call Sky for help on tracking the order.

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