Orange light on rooter Internet

[HelenHOL]

Orange light on rooter on Internet light. Tried resetting the rooter at the back. Tried turning it all off and back on. Ran a test on the sky app and it says there is no connection issue but it is not working. 

[GD1]

@HelenHOL  If there is an outage no amount of hub resetting will get your service back

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.