Orange light, no internet

[Jamesttait]

For over a week I have been loosing internet, service checker comes up green even though an orange light.

[Tom-W19]

Hi @Jamesttait 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Jamesttait 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Jamesttait]

Hi,

I received a text message asking me to call, but it appeared to go to the normal line and not network team.  feel free to call and ask what is needed to resolve the issue.