This discussion topic has been answered Discussion topic: Openreach line incorrectly installed
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Message posted on 01 Feb 2026 09:13 AM
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Hi, I was due to have my broadband connected Friday but the Openreach box was installed in the incorrect place so the sky engineer was unable to install.
Does anyone know the turnaround on Openreach revisiting?
I've not had any updates from sky as yet so would a call on Monday be advisable to also log the issue as I thought the engineer would forward all the information.
Thanks
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Message posted on 01 Feb 2026 09:55 AM
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@Corki81 deginitely call Sky who should have been informed but whether Openreach have given a date to move the CSP box or indeed whether that can in fact be done - there are limtations on postitioning. Although the Sky engineer should have told you if the move was impossible.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on 01 Feb 2026 09:55 AM
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@Corki81 deginitely call Sky who should have been informed but whether Openreach have given a date to move the CSP box or indeed whether that can in fact be done - there are limtations on postitioning. Although the Sky engineer should have told you if the move was impossible.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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