Openreach issue in the system

[Rasaza]

Hi, 

I've been having broadband issue since end of August. My activation date was 29/08/2025, however, I keep receiving generated answer of " 

Openreach have told us they are currently experiencing an issue with their systems, which is preventing your order from progressing. We are working with them to make sure it is fixed as soon as possible.You will receive a text with an update on your order on 30/09/2025. " same answer for 4 weeks now. Am I in the right to cancel my contract without any fees as I do not receive services that I ordered ? 

[JimM1]

@Rasaza That answer would be NO, you can cancel your upgrade but not your original package, that can be cancelled without penalty if your 24 month contract is done! if you never had one to start with just call sky and cancel it all, but be aware you may be put as a cease order and will not be able to get any ISP to supply broadband too you!