Openreach have failed to connect by broadband since 16th September

[Desperate5]

I entered into a TV/Broadband package with Sky in August this year (2025).  After 3 visits from Kelly/Openreach operatives to find the nearest connection to run the broadband from and 3 work tickets signed.  Engineers arrived early September but only ran the fibre from the path to end of the drive and said when the next engineer comes to install they'll run it under the drive... 3 seperate engineer visits later I still have no fibre to the house.  They couldn't connect because the external engineer work had not been completed, the response each time being not our job it's a different department... 3 more work tickets signed!

The original installation date was the 16th September 2025.  There have been more than 5 installation dates confirmed, more than 8 dates for engineer work to be completed.  The latest being for the 19th December (not sure yet which year 😠) which as they missed the engineering work completion again on the 27th November 2025 and no new date for this work yet confirmed, the 19th December is not looking hopeful either.  Multiple excuses given, ran out of time on previous job, delays on getting the path permit (twice, even though the path work has been completed beck in September), didn't have the right equipment... seriously??

Allegdly this has been escalated to Level 3... what ever that means.  Whilst they have agreed to pay compensation once the work is completed, this is capped at 60 days which is now fast approaching 90 and potential 120 days because if it doesnt get installed next week it'll be January 2026!!

In addition they started charging me for Sky Streaming when they sent out the boxes but I've had to retain my other supplier (Virgin) for broadband connection because obviously the streaming doesnt work without internet connection.  So my intention of saving money by transferring to Sky has ended up costing be double.

I thought about going to another supplier but one I'm not sure I can get out of the contract, will I lose any out of pocket compensation due and if the problem is with Openreach surely I'll have the same issue?

Any advice greatly received 🙏

Kind regards, Beyond Desperate 😢

[Chrisee]

@Desperate5 you are acculmulating compensation but the amount is calculated and credited after the service goes live see Customer Auto-Compensation | Sky Help | Sky.com. As thst page explains if uou cancel Sky will psy compensation up to that date. 

You are free to cancel but if you move to any other supplier who uses Openreach lines you will havecthecsame issue but probably with further delay. Sticking with Virgin seems a no brainer unless you have access to a third network or are willing to use a mobile provider.

Sky Stream works exactly the same with most any ISP,and is actually a separate contract although advertised as a bundle.