Openreach ONT modem missing power cable

[tahablbl]

Hi everyone,

My openreach ont modem is missing its power cable/adapter. 

I contacted openreach but they said my ISP aka Sky should provide one. 

But o couldn't find a Sky phone number to request one. 

What should I do?

[TimmyBGood]

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@tahablbl wrote:

I contacted openreach but they said my ISP aka Sky should provide one. 

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That's not entirely correct: the occupant contacts their ISP, and the ISP then logs a fault with Openreach.

Openreach isn't a customer-facing operation.

[tahablbl]

How can I contact Sky? The assistant chat bot doesn't seem to work and there are no phone numbers I can reach.

[TimmyBGood]

@tahablbl 

There should be a contact number at the end of the online Help resources, but Sky is apparently having software issues today (Monday 11th November 2024)