Anyone else getting this on the Contact Sky page? "Apologies - we're currently updating our systems"

[Chestfreezer]

I had a message saying my broadband is now active but it's not working. Now I can't log in to MySky or get on to the contact page because it has a message "Apologies - we're currently updating our systems".

Anyone else getting that message?

[Daniel0210]

@Chestfreezer 

Try again later. Sky are currently having issues with their website which they are looking into which is why you are seeing any error message.

[_JK]

Me too, I appreciate things aren't fixable quickly, but I've been trying since 9am as one of my kids are out of data and I can't send them anything without account access, so would be nice if Sky gave us an ETA when it'll be back up. Or, you know, just tell their customers there's an issue in the first place!

[Daniel0210]

@_JK 

If you call Sky hopefully the agent can move the data for you but Call Centre staff are being affected as well but not sure as to how much. 

[_JK]

That's my worry, I'm at work, I can be sitting on hold indefinitely, and don't really want to overload an already struggling customer service line. I'm giving them til 12.30 and then I'll phone, long as they've got data before end of the school day that's all I'm worried about 🙂

[Daniel0210]

@_JK 

We have just been informed things are starting to return to normal 🤞