Openreach FTTP Database Error - CBT on pole for 12 months

[Burty1982]

Hello, I am trying to upgrade to Full Fibre but my address is stuck in a database error. A physical Openreach CBT box has been mounted on my telephone pole for over a year. However, the BT Wholesale checker still reports "FTTP is not available" (Kintbury exchange, Cabinet 6). Could a Sky Community Moderator please help escalate this and raise an ORDI (Openreach Data Integrity) dispute ticket to get Openreach to manually review the status of my address? Thank you.

[Coley-W95]

Hi @Burty1982, welcome to the Community Forum. Sorry to see that you've been experiencing issues with upgrading to Full Fibre. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Burty1982]

Thanks. Where will I see the bubble?

[Coley-W95]

You're welcome. You should see a colourful message bubble icon at the bottom left hand side of your screen. Make sure that your settings are updated to receive private messages on the forum. 

[Burty1982]

Message told me to call tech support to get the ORDI raised but tech support have no clue and just want ended up putting the phone down. Will be dumping sky when my contract ends that's for sure 👍