Discussion topic: Open
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Message posted on 09 Nov 2024 12:56 PM - last edited: 11 Nov 2024 11:33 AM by Daniel-F
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Open
We're is my broadband engineer (Removed) iv had no internet since 29th oct
Moderator note: Removed inappropriate language
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All Replies
Message posted on 09 Nov 2024 01:00 PM
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Re: Open
If you've had no update give Sky a call. Depending what the fault is Openreach could work on it remotely at an exchange or cabinet.
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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