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Discussion topic: Open

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This message was authored by: Robbie18

Open

We're is my broadband engineer  (Removed) iv had no internet since 29th oct 

 

Moderator note: Removed inappropriate language

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This message was authored by: Daniel0210

Re: Open

Posted by a Superuser, not a Sky employee. Find out more

@Robbie18 

If you've had no update give Sky a call. Depending what the fault is Openreach could work on it remotely at an exchange or cabinet.


The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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