@Burtynick Sky cannot pick up the phone and contact the engineer assigned to your job they have to wait for the report to come through which typically is overnight. Ofcom have set the system up so that a BT group company like Plusnet have no advantage in contacting Openreach who are part of the same group over ISPs like Sky who are not owned by BT.
There are any number of reasons for a missed appointment from the engineer simply running out of time, through minor technical hitches all the way to your new service needing major work which may take months. You need to talk to Sky to see what they have been told. In particular running a new full fibre line can be very complicated and delays can be considerable depending on what is involved..
The only consolation is you should be compensated at a fixed rate for missed appointments and delays see Customer Auto-Compensation | Sky Help | Sky.com
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
