Discussion topic: Open reach Engineer arriving to install ONT but I already have one. Can’t get through to sky

This message was authored by: Mrs+L23 · ‎01 Aug 2023

I already have an ONT installed I think it just needs activated. I got a txt to say engineer calling tomorrow to install and can't contact them to advise. On hold with sky for hour and a half before they hung up as they closed. No other way to contact engineer too

This message was authored by: Chrisee · ‎02 Aug 2023

@Mrs+L23 dont worry the engineer will deal with the issue when they are on site. Openreach and Sky work from a database of what is connected and if they have arranged a visit there maybe an issue with your current unit or the fibre supply or simply the database is wrong. The engineers are used to this and normally take it in their stride and almost certainly shouldn't be phased by having to do less work than planned.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Open reach Engineer arriving to install ONT but I already have one. Can’t get through to sky

Open reach Engineer arriving to install ONT but I already have one. Can’t get through to sky

All Replies

Re: Open reach Engineer arriving to install ONT but I already have one. Can’t get through to sky

Was this discussion not helpful?

Search Sky Community

Start a new discussion