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Discussion topic: Ont problem

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This message was authored by: Melanie--

Message posted on ‎15 Mar 2025 06:37 PM

Ont problem

Hiya just wondering if anyone can help please before I contact sky themselves. The red light is on for Los on my ont does anyone have any idea what could cause this? I've tried re starting everything but it is still there. Thanks
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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎15 Mar 2025 07:07 PM

Re: Ont problem

Posted by a Superuser, not a Sky employee. Find out more

@Melanie-- 

 

LOS is Loss Of Signal, which typically means a failure in the optical fibre circuit somewhere outside the subscription address.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎15 Mar 2025 07:31 PM

Re: Ont problem

Thank you! We've had workmen rough casting outside so it seems to have been them to have caused the problem

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