This discussion topic has been answered Discussion topic: Ont power cable missing
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Message posted on 01 May 2026 11:00 AM
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How do I go about getting a new Ont power lead just moved into property and seems as old rental has taken it
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Message posted on 01 May 2026 12:06 PM
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@KieranWenlock quite why people nick the power supply defeats me. Call Sky and they will get Openreach out to replace it but thst may not happen until after the service goes live.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on 01 May 2026 12:06 PM
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@KieranWenlock quite why people nick the power supply defeats me. Call Sky and they will get Openreach out to replace it but thst may not happen until after the service goes live.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 01 May 2026 01:38 PM
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Re: Ont power cable missing
Awesome thank you will try find there contact number was getting nowhere with the automated bot. My services are live
Message posted on 01 May 2026 02:33 PM
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Re: Ont power cable missing
@KieranWenlock there is no number thst bypasses the bot but try not to engage with the infernal thing and you s hould becrouted to an agent.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 01 May 2026 05:15 PM
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Re: Ont power cable missing
Thank you so much for you help
Message posted on 26 May 2026 12:44 PM
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Re: Ont power cable missing
Did you manage to get a cable?
Same issue with us - no power cable. Getting no help with the SKY bot or via telephone. Frustrating as hell!
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