Only Getting 16MBps Download Speed and 4MBps Upload Speed

[Geoffrey+Hodgson]

On the MySky app, it says my guaranteed minimum download speed is 29MBps but I'm only getting 16MBps according to speedtest.net. The app itself claims I'm getting 26MBps but this is not the case. Despite this, the app recognises that the speeds to my hub are poor, especially the download speed. How do increase these to the 60MBps download and 16MBps upload speeds advertised for Super fast broadband, or how do I get in contact with someone who can help?

[cookiemonsteruk]

@Geoffrey+Hodgson 

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Using speedtest can be unreliable due to most people using wifi

[TimmyBGood]

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@Geoffrey+Hodgson wrote:

How do increase these to the 60MBps download and 16MBps upload speeds advertised for Super fast broadband

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Those are national averages, and simply not achievable when the address is more than about 500 metres from the local fibre cabinet.

FTTC Speed vs Distance

 

If your Guaranteed Minimum Download Speed is 29Mbs then you are considerably further away than that, and fundamental physics applies.

[Geoffrey+Hodgson]

Router Statistics System Up Time: 228:17:16 Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 54449713 116958682 11 264318 7825328 175:24:41 LAN Up 26695785 14907617 0 8198399 280265 228:17:16 WLAN (2.4 GHz) Up 8865269 2719582 0 12137 1546 228:15:25 WLAN (5 GHz) Up 478074450 417186078 0 0 0 228:15:20 Broadband Link Downstream Upstream Connection Speed 28081 kbps 4135 kbps Line Attenuation D1(17.9 dB) , D2(55.7 dB) , D3(77.8 dB) U0(7.1 dB) , U1(41.5 dB) , U2(57.9 dB) Noise Margin 6.4 dB 6.4 dB

[Geoffrey+Hodgson]

If they are unable to provide such speeds, I shouldn't have to be paying for them. Either way, the speed of my internet is still just over half of the Guaranteed Minimum and this is still way too slow and makes everything unnecessarily slow.

[Geoffrey+Hodgson]

Router Statistics

System Up Time: 228:20:49

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN MER 54550194 117096951 11 295336 7777665 175:28:14

LAN Up 26839544 15010614 0 8116938 309260 228:20:49

WLAN (2.4 GHz) Up 8867071 2720403 0 14730 3721 228:18:58

WLAN (5 GHz) Up 478156024 417265762 0 0 0 228:18:53

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Broadband Link Downstream Upstream

Connection Speed 28081 kbps 4135 kbps

Line Attenuation D1(17.9 dB) , D2(55.7 dB) , D3(77.8 dB) U0(7.1 dB) , U1(41.5 dB) , U2(57.9 dB)

Noise Margin 6.5 dB 6.4 dB

[TimmyBGood]

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@Geoffrey+Hodgson wrote:

If they are unable to provide such speeds, I shouldn't have to be paying for them.

Using FTTC, ISPs simply cannot deliver an 'average' speed over more than average copper line length: that would require breaking laws of physics.  Both the ASA and Ofcom have historically permitted the use of 'average' speeds in advertising for Superfast broadband which they know cannot be applicable to all addresses.

https://www.asa.org.uk/advice-online/broadband-and-telecoms-speed-claims.html 

Either way, the speed of my internet is still just over half of the Guaranteed Minimum and this is still way too slow and makes everything unnecessarily slow.

That's different: wired  speed below the Guarantee should be investigated, although note that the actual 'guarantee' is of a small refund and early exit without penalty if it's not resolvable.

WiFi speed is not the same as Guaranteed Minimum Download Speed.

[TimmyBGood]

@Geoffrey+Hodgson 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

As @cookiemonsteruk posted above, if you could provide your Hub stats, those would show if the likely issue is with the phone line (which is covered by the guarantee) or local WiFi (which isn't)