Online checker does absolutely nothing to help

[LoneWolf4716]

So my broadband router is showing amber for Internet and voice and fibre bos 3 green lights,

So I go onto service checker and its showing greens across the board.

I test it further by removing power supply from router check comes back the same as well as if I turned off the fibre power something tells me the service checker is just a bunch of **bleep** as it wont let you then troubleshoot further dispite what it says

[LoneWolf4716]

Sorry for the couple of grammatical errors my phones auto correct is stupid 

[caesarome · Accepted solution]

@LoneWolf4716 

When it is down after midnight to around 6am then it could be overnight maintenance taking place as per this message at the top of the page:
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/m-p/5151847#...

If it still down later then the first thing to check is this link to see if there are any outages in your area, it doesn't always pick up issues straight away so it might be worth trying again later if this is the case:
https://www.sky.com/servicechecker

If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start