Online chat Message service

[simalyne]

Have sky got an online chat service? Hate having to ring them and spend an age on hold when it's just a quick question. I've been waiting 3 weeks for a WiFi booster to be delivered so i assume they forgot about it. Just a quick chat service would be so much better for everyone.

[caesarome]

I know this sounds a silly question but there is a reason why I am asking you, did you actually order a booster or did you order broadband boost as there is a difference between the two.

[simalyne]

Not 100% sure of the difference to be honest. A unit to go halfway between router and sky glass tv because I'm losing around 4/5gb of speed downstairs.

[caesarome]

It does appear you did order a booster then as broadband boost is a series of extra broadband related services which is where confusion between the two sometimes comes from.

Does anything appear on your order tracker here:

https://www.sky.com/ordertracking