I contacted Sky to arrange a home move and originally booked it for 26 August. Later, my landlord wanted us to leave earlier, so I called to reschedule. The first agent told me he couldn’t change the date due to a system issue and asked me to give him 24 hours to resolve it. He promised to call me back, but I never received a call.
The next day I contacted Sky again and was told that the home move could not be rescheduled. Instead, the existing request would need to be cancelled and a new one created. I agreed, but then I was told the system would not allow this either and that my entire account and subscription would need to be cancelled first. I agreed because I just wanted the issue resolved. I was told the cancellation would take 24 hours and that I would receive a callback, but again nobody contacted me.
When I called back, another agent informed me that no cancellation had actually been requested. He then processed the cancellation and again promised a callback, which never happened. After that, another agent told me there was a glitch on my account, that the IT team needed to investigate it, and even provided me with a complaint reference number. She asked me to allow 72 hours and assured me she would call me back. Once again, no callback was received.
I contacted Sky yet again and was told the account issue still had not been resolved and that another 24 hours was needed to investigate it further.
This experience has been extremely frustrating and disappointing. I have spent a significant amount of time repeatedly contacting Sky, being given conflicting information, and waiting for callbacks that never happen. I still do not know the status of my account or home move request.
Can someone tell me what to do please!!!!
