Dear sky Team,
I am writing to express my deep frustration and disappointment regarding the ongoing failure to install my internet connection — an issue that has now persisted for over a month.
Here is a summary of what has happened so far:
• First visit: The engineer inspected the property, measured approximately 50 meters of cable required, seemed overwhelmed, and abruptly left. Later, he mentioned another possible connection point from a different pole but said he “could not walk on roofs.”
• Second visit: The engineers arrived again, but my address was incorrect on the documents (off by one letter). It was extremely difficult to contact anyone to correct it. They drilled the entry hole, mounted the CityFibre box inside my home, and then left — refusing to wait 15 minutes for the address correction. Ironically, the same engineer who “couldn’t walk on roofs” suddenly could.
• Third visit: Three younger technicians arrived, looked around, and simply said, “It’s impossible. We’re not doing this.” They took photos of the previous work and left without any explanation.
Since then, there has been no communication, no updates, and no resolution. I have taken three days off work to accommodate your visits, and each time my time has been completely wasted due to poor coordination and unprofessional behavior from your staff.
Last week, one of your advisers assured me 100% that the installation would be completed. Yet nothing has happened since.
This situation is unacceptable. I expect a qualified and responsible engineer to contact me immediately and complete the installation without further delay. If additional details or my contact information are required, please confirm, and I will provide them right away.
I am giving your company one final opportunity to resolve this matter promptly before I escalate this issue further.
Sincerely,
Tomas V
