Ongoing “Ghost Order” – No Hub, No Activation, No Resolution Since 20th August

[goruh]

I’ve been stuck in broadband limbo with Sky since I first placed an order on 20 August. Here’s the situation in full:

• My original order became a “ghost order” in the system. No hub was ever dispatched, despite emails confirming activation on 4 Sept (later revised to 12 Sept).

• Multiple agents have admitted it’s a ghost order issue, but nobody has taken ownership of resolving it. I’ve been promised new orders were placed, but my account still shows “awaiting dispatch” to this day.

• Compensation under Ofcom’s Automatic Compensation Scheme is supposed to be running from 4 Sept (£6.10 per day), but that doesn’t solve the fact I’ve had no broadband service for over a month.

• I’ve raised this via phone, email, Facebook chat, and Resolver, but keep getting told “wait for Order Recovery” with no timeframe.

• Most recently (22 Sept) I was told the Order Recovery Team would call me back and text beforehand. No call or text ever came. This has happened multiple times now.

• In the meantime, my family and I have had to pay extra for mobile data just to function at home — my wife’s work phone has even hit 300GB usage in a month because of this.

At this stage, I’m left without service, no firm activation date, and no accountability from Sky.

👉 Can someone from Sky please:

1. Confirm when the ghost order will finally be cancelled.

2. Confirm when a new order will be raised and dispatched (with a tracking number for the hub).

3. Provide a manager-level update with a realistic activation date.

This has been going on since August and is beyond acceptable.

Thanks,

[Daniel0210]

@goruh 
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