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Discussion topic: One time switch not closed

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This message was authored by: MiguelF

One time switch not closed

My Sky broadband was activated on 1 September, but my Virgin Media service is still active. Virgin Media have checked the account and advised me that the One Touch Switch has not been closed/completed by Sky. How to get this sorted to avoid double charging and to ensure that Sky take the necessary action to complete the One Touch Switch so that Virgin Media can disconnect my old service.?)

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This message was authored by: caesarome

Re: One time switch not closed

Posted by a Superuser, not a Sky employee. Find out more

@MiguelF 

Have you spoken to Sky, what did they say ?

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This message was authored by: MiguelF

Re: One time switch not closed

I'm trying.. I cannot even find a number to call anywhere. 

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This message was authored by: MiguelF

Re: One time switch not closed

I am very new with Sky and struggling to find a contact number and keep refering me to the community

 

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