Discussion topic: One time switch not closed
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Message posted on 03 Sep 2026 10:23 AM
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One time switch not closed
My Sky broadband was activated on 1 September, but my Virgin Media service is still active. Virgin Media have checked the account and advised me that the One Touch Switch has not been closed/completed by Sky. How to get this sorted to avoid double charging and to ensure that Sky take the necessary action to complete the One Touch Switch so that Virgin Media can disconnect my old service.?)
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Message posted on 03 Sep 2026 10:26 AM
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Re: One time switch not closed
Have you spoken to Sky, what did they say ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 03 Sep 2026 10:27 AM
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Re: One time switch not closed
I'm trying.. I cannot even find a number to call anywhere.
Message posted on 03 Sep 2026 10:29 AM
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Re: One time switch not closed
I am very new with Sky and struggling to find a contact number and keep refering me to the community
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