One Touch Switch not working

[Ook]

Currently have EE broadband.  Every time I use the one touch switch to try and get Sky Broadband it says it's found my account, but there's no active broadband service.

I have contacted EE multiple times and they are adamant everything is correct on their end.

I'm on Openreach network and FTTP.  With EE and out of contract.

Not sure what I can do? I have a landline number I want to switch as well so I want to avoid cancelling and starting afresh if poss

[TimmyBGood]

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@Ook wrote:

Every time I use the one touch switch to try and get Sky Broadband it says it's found my account, but there's no active broadband service.

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Are you referring to the Sky online sales pathway?

That's not actually 'one touch switch', which is an external service which the ISPs buy into.

If online sales cannot complete the process then you'll need to call.