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Discussion topic: Old sky hub box can I get a new one

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lizzieuk2013
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Old sky hub box can I get a new one

‎13 May 2022 04:14 PM

Hi, I have the sky hub sr102 but my internet has been really bad for quite a while now and keeps losing connection, just wondering will I be able to get a new one for free or do I need to pay for one.  Thanks 

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cookiemonsteruk
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Old sky hub box can I get a new one

‎13 May 2022 04:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@lizzieuk2013 

 

That is indeed old to the point of being obsolete. In my opinion any replacement should be free but we are getting reports that people are being charged where the old hub is out off warranty.

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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cookiemonsteruk
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Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Old sky hub box can I get a new one

‎13 May 2022 04:42 PM

Posted by a Superuser, not a Sky employee. Find out more

@lizzieuk2013 

 

That is indeed old to the point of being obsolete. In my opinion any replacement should be free but we are getting reports that people are being charged where the old hub is out off warranty.

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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TimmyBGood
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Re: Old sky hub box can I get a new one

‎13 May 2022 08:13 PM

Posted by a Superuser, not a Sky employee. Find out more

@lizzieuk2013 

Typically Sky would replace that with a (loaned) Q Hub if you were to recontract on a new minimum period, or a (loaned) Sky Broadband Hub if either you add Broadband Boost or Sky change your service to one bundled with a VOIP phone service.

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BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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