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Discussion topic: Offline

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This message was authored by SUEadrian This message was authored by: SUEadrian

Offline

My nests and EV charger keep going offline, and iPad also doing all checks re running them all says fine I'm on full fibre it's been rubbish since my upgrade any advice out there

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Offline

Posted by a Superuser, not a Sky employee. Find out more

@SUEadrian sounds like some of your devices have poor connection to the hub's WiFi.  By "nests" do you mean security cameras? If so and they are outside your home they can be difficult to network as the external walls of your home will greatly reduce the wifi signal. Same applies to your ev charger but if they worked before it should be possible to connect them now.

Do you have the white Sky Max hub as part of the upgrade to full fibre?. What system did you have before the upgrade and has thelocation of the hub changed? Do you have Sky Q tv boxes? The answers to those questions will help work out what is required.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
SUEadrian
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This message was authored by SUEadrian This message was authored by: SUEadrian

Re: Offline

Hi thanks for your time, the nests are 2 thermostats there working the others are nest protect fire and carbon nothing as moved or been changed apart from the now white max box and  the hub is centre of house where it's been for 10 yr everything was re set when router came worked for a few weeks and now works when it wand just re set all the 6 nest protects 1 by 1 and there back on line just have to sort the charger now🙄😤my broadband reads 67 

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