Discussion topic: ONT

This message was authored by: Jordan+Tait · ‎04 Aug 2023

Hi, my ONT box has suddenly switched off and there is no internet working in the house due to this. The power plug is still connected, we haven’t touched or changed anything, but there are no lights switched on, on the box at all. We have disconnected and reconnected the plug etc. but still no luck. How do we go about fixing this? Any information would be greatly appreciated!

This message was authored by: Chrisee · ‎05 Aug 2023

@Jordan+Tait Sky need to be told so they can get the unit replaced. To make that easy for you I am escalting your post to the team that supports the forum who will invite you onto a private chat through the forum. Look for a chat icon appearing on pages in the forum.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: Addie15 · ‎05 Aug 2023

Hi there! Thank you for escalating this. We have sent an invite to Jordan+Tait.

Discussion topic: ONT

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