Hi,
Is there a way to escalate up the Openreach priority list?
We've had 4 engineers out since first subscribing, each of them did the following:
1st engineer - fitted the ONT inside the house, refused to go up the telegraph pole because she didn't have the correct safety equipment.
2nd engineer (the next day) - came to complete the fibre run to the pole, using two vehicle mounted cherry pickers. - This was the original 'Go Live' date given from Sky.
At this point, the ONT was powered up, no LOS light, but the PON light was flashing green
3rd engineer (four weeks later) - came to double check the fibre run, confirmed that they'd be back, and we'd be 'escalated'.
4th engineer (2 weeks after that) - came to the house to double check the above - phoned somebody to register the ONT equipment, we overheard on the phone that it had not been activated, and there was (to quote) a "mis-route". The person on the phone to the openreach engineer gave instructions as to where something needed plugging in. Engineer said that he'd be back first thing Monday morning to complete the works, and get us running (he didn't).
Had to phone sky customer services repeatedly to get any updates, and then within 48 hours of doing that, an engineer usually turns up. Broadband is still showing as "waiting for activation" in MySky - not had any follow up information, despite customer services saying that they would keep me in the loop.
I made the mistake of setting up our Sky Stream box with a hotspot because I got bored, and now we're being charged for an unusable service (it will not stream from our mobile hotspot). So I'm being charged for something I cannot use.
