ONT MISSING

[Tripletsdad]

I rented one flat,I didn't find any ONT in that flat,what is the next procedure for getting the ONT

[cookiemonsteruk]

@Tripletsdad 

Could you enter your full postal address below and copy and paste the notes below the availability checker. It will list if an ont was ever installed

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Tripletsdad]

@cookiemonsteruk It's mentioned cabinet5,what is next

[cookiemonsteruk]

@Tripletsdad 

Its the notes below the table . The cabinet refers to fttc lines and fttp bypasses direct to the exchange . We are looking for where it refers to single dwelling or mdu thru to any anticipated issues and whether the ont exists or can be ordered

[Tripletsdad]

@cookiemonsteruk Sorry,I didn't understand.

[cookiemonsteruk]

@Tripletsdad 

There are notes below the table of availability that would help us determine the installation process.

[Tripletsdad]

@cookiemonsteruk Openreach engineer will not do it? There is any other options.

[cookiemonsteruk]

@Tripletsdad 

What speed did you request?

Ideally then we would need to see the table of availability itself to see if fttp is available . You only need an ont for full fibre 

[TimmyBGood]

@Tripletsdad 

@cookiemonsteruk is suggesting you post the first couple of lines of text from below the table: this confirms whether or not there should currently be an ONT in the property at all. 

[Tripletsdad]

@cookiemonsteruk @timmtBGood Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues. ONT exists with no active service. A spare port is available. A new ONT may be ordered. As a fibre priority exchange, FTTP has priority over other products if available at the address As a WLR withdrawal exchange, product restrictions apply SOADSL is not restricted at the exchange

[cookiemonsteruk]

@Tripletsdad 

There's a possibility that a previous resident has left with the ont as it shows ont exists.  Unfortunately openreach will not accept an order for a new ont in these circumstances until activation date

When are you due to be activated,?

[Tripletsdad]

@cookiemonsteruk Tomorrow

[cookiemonsteruk]

@Tripletsdad 

Yikes.  Get back to us after the supposed activation and we can log an online community chat for you

[Tripletsdad]

@cookiemonsteruk Thank you