Now downstairs poor connection

[Emilia4]

Hi.in the 12 dec engineer fitted my sky broadband. There is a lot of problem with the down stairs range in my house.. My children have to study in the evening.I'm very disappointed.Can you send me an extender for the bottom as well?

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147